We are committed towards the delivery of excellent customer service, but despite our best efforts sometimes things may go wrong and that's time we would like to hear from you so that we can make it work in the right way.
How to Complain?
- If you have a complaint about our services, please call our customer service department on 03333 449 779. We will try to resolve your issue over the phone, depending on the nature of your complaint. In order to confirm we are speaking to the right person, you have to answer certain security questions which we will ask. Consider this as a part of our data protection policy.
- In case if you are not happy with the resolution we provided, you can consider escalating this complaint by emailing to firstname.lastname@example.org. We shall respond to your complaint within 3 working days. In order for us to ensure prompt response and resolution to your complaint, please write full details and facts which you believe should be considered while we investigate your complaint.
Should your complaint not be resolved to your satisfaction, you exercise your right to refer your complaint to an Alternative Dispute Resolution scheme.
You can ask Ombudsman Service to independently review your complaint.
You can contact Ombudsman using the following details.
Ombudsman Services: Communications
PO Box 730
By phone: 0330 440 1614
Online : www.os-communications.org